FAQ

You can check the availability of medication by phone, email, or by visiting one of our pharmacies in person. Find pharmacy contacts and locations here.

Stock availability may change from the time information is provided via phone or email to the actual visit to the pharmacy.

You can dispose of medications that have expired or are no longer in use for free at all pharmacies throughout the Republic of Croatia. Find the locations of our pharmacies here.

Pharmacists are healthcare professionals who possess expertise in medications as well as herbal remedies, dietary supplements, dermo cosmetics, orthopedics, and other aids. With their knowledge and skills, pharmacists are your partners in maintaining health, preventing diseases, alleviating symptoms, and treating acute and chronic conditions.

From your pharmacist, you can get answers to questions such as:

  • Am I using my medications correctly?
  • How can I incorporate the medications I need to take long-term into my lifestyle?
  • How will I know if my condition is under control?
  • What side effects can I expect from my medications and how should I approach them if they occur?
  • How can diet and lifestyle contribute to health preservation and better disease control?
  • How can I help myself with symptoms that do not require a doctor’s visit?
  • Do my symptoms require a doctor’s visit after all, and if so, where should I turn to?
  • How can I choose the best products for me from among all the products offered by the pharmacy and other sources?
  • How can I preserve and improve the health of myself and my loved ones?

You can pay with cash and cards (Visa, Maestro, Mastercard, Diners) at our pharmacies. Information about installment payments when using cards can be obtained from our employees at all locations. We do not accept checks.

Most of the assortment available for over-the-counter purchase at Prima Pharme pharmacies can be ordered through the online platform Pharmeria. Products can be delivered to your chosen address or picked up at a selected pharmacy. For items classified as over-the-counter medications, Pharmeria only allows reservation, and the purchase of the same medication is made at the pharmacy where the reservation was made, after consulting with the pharmacist about the medication’s use.